Hi,
I have found that when using the schedule board assistant bookable resource groups are not included in the search results. I find this strange as when configuring a bookable resource group the same information is available to record as for other bookable resource types such as characteristics, and crucially the start/end location and organisational unit which is used for location based search and generating estimated travel duration.
Bookable resource groups are included in results when an "open" search is completed, however when finding availability using the schedule assistant groups seem to be excluded. The key difference in this search to the open search is the location based searching and generation of an estimated travel duration which the group has the information to calculate.
Can this be included as it is a significant limitation when trying to schedule crews.
Thanks.
Leigh.
Administrator on 2/25/2019 6:59:10 AM
Thank you for your feedback. We released this feature as part of the functionality in Resource Crews scheduling and Resource Pools Scheduling
Please refer to the following link for more information:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-crews
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-pools
Sincerely,
Vinay Nalam
PM, Microsoft