Keep Mid Month Service Contract Invoice Dates


When a Service Contract is created if the start date is mid month then the first invoice is created for a partial invoice up to the end of the month, new invoices are then created from the first of the following month. This means that the recurring invoices aren't for the same date that the contr...

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Category: Service Order Management (45)

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Prepaid Contract Discount Recognition


If a Service Contract is prepaid and has a discount on it then the discount amount is recognised in full in the first month of recognition. It is not spread across the invoicing period which means the recognition amounts are incorrect for the length of the invoice. For instance a contract is set...

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Category: Service Order Management (45)

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Service Contracts in Foreign Currency


Service Contracts can have a Currency Code filled out but the value that you see on the contract are only ever in LCY. These values are converted to the FCY when the Service Invoice is generated. This means that the values on the Service Invoice fluctuate based on the Currency Exchange Rate. It s...

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Category: Service Order Management (45)

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Single Service Invoice Line per Contract Invoice Period


If you have a prepaid Service Contract and the Invoice Period is set to anything greater than Month then you will have a line created on the invoice for each month. IE If Invoice Period = Year then I will have a Service Invoice generated with 12 lines on it. A customer does not need to see an in...

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Category: Service Order Management (45)

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Create Sales Quote from Outlook for Contact not yet a Customer


When using the Outlook integration if you receive an email requesting a quote from a Contact that is not yet a Customer you cannot create a Sales Quote. It gives an error "Cannot find an existing customer that matches the contact Stuart Hardman". Within Business Central you have always been able...

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Category: Office Integration (53)

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Contact Conversion process in Outlook to work same way as in BC


When converting a Contact to a Customer using the Outlook integration it suggests Contact Conversion Templates that are filtered based on Contact Type. IE if an email is received from a Person Contact related to a Company it will only show Contact Conversion Templates for people (not companies). ...

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Category: Office Integration (53)

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